“A year ago my daughter was diagnosed and has been in FIVE programs, including two IOP programs, a PHP program, a residential program, and a trip to the hospital. Embark was our last program, and we finally found help. We honestly didn’t know if she was going to make it last September. Until you realize you may have to bury your child, you do not know what terror and heartache are.
When she left the hospital in September, I decided to never abdicate my parental authority again! I’ve known this girl for 15 years in the flesh, and 9 months inside my own body before that. I know her better than anyone. When I decided to put together a hand-picked treatment team for her, I had one hard and fast rule: the team MUST listen to me and communicate with all of us.
Dr. Amanda and Mrs. Jenkins with the Embark at North Atlanta team have listened to me, and to my daughter, and have helped her journey towards recovery. The journey has been hard-fought, with so many ups and downs. When they say “recovery is not linear” I want to scream…because the truth is that it is more like running in circles with your head on fire. While my daughter is not completely recovered YET we feel hopeful. The Embark at North Atlanta team has been patient, firm, compassionate, flexible, and willing to try new things with my family. My daughter was their first client and I think they believed she would go through the program quickly…but they learned that my daughter is deep. Dr. Amanda and Mrs. Jenkins waded in deep and kept searching for her. They never gave up on her, or on us. I do not have the words to say thank you.
She was originally scheduled to discharge the IOP in January, but it was clear she wasn’t ready…and the Embark at North Atlanta team explained that fact to her, to us, and to the insurance company. They were dedicated to doing the right thing for her, driving the process that she needed to recover. She will graduate from IOP next week and she is excited…and she knows that if she needs support, they will be there.
I am so grateful for you all. Even you and the financial team have gone to the mat for us, working patiently with our new insurance carrier.”